WhatsApp communication alerts provide an effective way to send template-based reminders to your students for upcoming classes and invoice payments.

Content

Integrate with WhatsApp (Via Twilio)
Types of WhatsApp Alerts You Can Send

Integrate with WhatsApp (Via Twilio)

Step 1: Register on Twilio and buy a number

Head over to https://www.twilio.com/ to create an account.
In your Twilio account, on the left menu bar navigate to Develop > Phone Numbers > Buy a Number.
Select the Country as ( + 1 ) United States - US. Select a number of your choice and hit on Buy.



To use a number with WhatsApp, you need to register it as a WhatsApp sender and the outbound message must follow a message template. Learn more about templates.


To register as a WhatsApp sender, Navigate to Develop > Messaging > Senders > WhatsApp Senders and follow the steps on the screen.

Note: It may take up to 10 mins for the request to be approved.




To create message templates, navigate to Develop > Messaging > Senders > Content template builder

Note: WhatsApp will approve or reject template submissions in 48 hours or less.



Estimate your Whatsapp costs with an easy-to-use price calculator here.


Step 2: Get in touch with your Classcard support team member.

Once your WhatsApp template messages are approved, send the API keys to your Classcard Support Team contact.

The selected WhatsApp number
Templates registered
Account SID
Auth token
Template SID
Messaging Service ID

To retrieve your Account SID and Auth token, navigate to Account > Keys & Credentials > API keys & tokens

Template SID -- can be found under Develop > Messaging > Content Template Builder
Messaging Service ID -- can be found under Develop > Messaging > Services

Types of WhatsApp Alerts You Can Send

Class cancellation

Example template

Template	Sample WhatsApp Message
Hi {{ 1 }} 👋 Just a quick update — your upcoming {{ 2 }} session on {{ 3 }} at {{ 4 }} has been cancelled. If you have any questions, feel free to reach out. – Acme Yoga Studio 📞 +919756345903 📧 acmeyoga@studios.com	Hi Sammie 👋 Just a quick update — your upcoming English - 60min session on Mon, Jun 02, 2025 at 03:30pm has been cancelled. If you have any questions, feel free to reach out. – Acme Yoga Studio 📞 +919756345903 📧 acmeyoga@studios.com

Variables

No.	Value
{{1}}	Student first name
{{2}}	Class title
{{3}}	Class date
{{4}}	Class start time

Welcome message

Example template

Template	Sample WhatsApp Message
Hi {{ 1 }}, welcome to ABC Academy! 🎉 We’re thrilled to have you on board. Get ready to learn, grow, and have a great time with us! If you have any questions, feel free to reach out anytime.   – Team ABC 📞 +919876543210 📧 hello@abcacademy.com	Hi Riya, welcome to ABC Academy! 🎉 We’re thrilled to have you on board. Get ready to learn, grow, and have a great time with us! If you have any questions, feel free to reach out anytime.   – Team ABC 📞 +919876543210 📧 hello@abcacademy.com

Variables

No.	Value
{{1}}	Student first name

Session completion reminder

Example template

Template	Sample WhatsApp Message
Hi {{ 1 }} 👋Just a friendly reminder – you have {{ 2 }} session(s) left of {{ 3 }}.To continue without interruption, you can renew your sessions or reach out to us at 📞 +919756345903 or 📧 acmeyoga@studios.com Thanks! – Acme Yoga Studio	Hi Sammie 👋 Just a friendly reminder – you have 2 session(s) left of Monthly Math Pack.To continue without interruption, you can renew your sessions or reach out to us at 📞 +919756345903 or 📧 acmeyoga@studios.com Thanks! – Acme Yoga Studio

Variables

No.	Value
{{1}}	Student first name
{{2}}	Remaining session count
{{3}}	Subject or Package name

When student is marked "Absent"

Attendance Marked: Absent

Template	Sample WhatsApp Message
Hi {{ 1 }}, 👋Just a quick note to let you know you’ve been marked absent for {{ 2 }} at {{ 3 }} on {{ 4 }}.– Acme Yoga Studio 📞 +919756345903 📧 acmeyoga@studios.com	Hi Sammie, 👋Just a quick note to let you know you’ve been marked absent for Dance – Beginners at 3:30PM on Jun 01, 2025.– Acme Yoga Studio 📞 +919756345903 📧 acmeyoga@studios.com

Attendance Marked: Absent (Billable)

Template	Sample WhatsApp Message
Hi {{ 1 }}, 👋You’ve been marked absent for {{ 2 }} at {{ 3 }} on {{ 4 }}.As per policy, this session will count towards your package.– Acme Yoga Studio 📞 +919756345903 📧 acmeyoga@studios.com	Hi Sammie, 👋You’ve been marked absent for Dance – Beginners at 3:30PM on Jun 01, 2025.As per policy, this session will count towards your package.– Acme Yoga Studio 📞 +919756345903 📧 acmeyoga@studios.com

Attendance Marked: Absent (Makeup Granted)

Template	Sample WhatsApp Message
Hi {{ 1 }}, 👋Just a quick note to let you know you’ve been marked absent for {{ 2 }} at {{ 3 }} on {{ 4 }}.A makeup session has been added to your account and can be scheduled at your convenience.– Acme Yoga Studio 📞 +919756345903 📧 acmeyoga@studios.com	Hi Sammie, 👋Just a quick note to let you know you’ve been marked absent for Dance – Beginners at 3:30PM on Jun 01, 2025.A makeup session has been added to your account and can be scheduled at your convenience.– Acme Yoga Studio 📞 +919756345903 📧 acmeyoga@studios.com

Variables

No.	Value
{{1}}	Student first name
{{2}}	Class title
{{3}}	Class start time
{{4}}	Class date

Upcoming session reminder

Example template

Template	Sample WhatsApp Message
Hello {{ 1 }}, Just a reminder for your upcoming {{ 2 }} session on {{ 3 }} at {{ 4 }}. Need to reschedule? Please WhatsApp us with 24 hours notice to avoid any late fees on 0562267099 – Team XXX	Hello Aisha, Just a reminder for your upcoming Yoga session on 21 June at 5:00 PM. Need to reschedule? Please WhatsApp us with 24 hours notice to avoid any late fees on 0562267099 – Team XXX

Variables

No.	Value
{{1}}	Student Name
{{2}}	Class Title
{{3}}	Date
{{4}}	Time

Invoice issued

Example template

Template	Sample WhatsApp Message
Hello, The Invoice {{ 1 }} for {{ 2 }} has been issued for {{ 3 }}. View invoice: {{ 4 }} – Team XXX	Hello, The Invoice INV-1023 for AED 1,500 has been issued for John Doe. View invoice: [link] – Team XXX

Variables

No.	Value
{{1}}	Invoice Number
{{2}}	Invoice Amount
{{3}}	Client Name
{{4}}	Invoice Link (payment link included if there is a gateway added)

Student enrollment

Example template

Template	Sample WhatsApp Message
Hello {{ 1 }}, Your booking for {{ 2 }} has been confirmed for {{ 3 }} at {{ 4 }}. Thank you. – Team XXX	Hello Aisha, Your booking for Beginner Guitar Class has been confirmed for 22 June at 4:00 PM. Thank you. – Team XXX

Variables

No.	Value
{{1}}	Student Name
{{2}}	Class title
{{3}}	Date
{{4}}	Time

Payment reminder

Example template

Template	Sample WhatsApp Message
Payment for Invoice {{ 1 }} is due on {{ 2 }}. Please click on the link to make the payment: {{ 3 }}. Thank you. – Team XXX	Payment for Invoice INV-2048 is due on 25 June. Please click on the link to make the payment: [link]. Thank you. – Team XXX

Variables

No.	Value
{{1}}	Invoice number
{{2}}	Invoice Due Date
{{3}}	Payment Link

Receipt issued

Example template

Template	Sample WhatsApp Message
Payment of {{ 1 }} is recorded for Invoice {{ 2 }} on {{ 3 }}. View receipt: {{ 4 }}. Please WhatsApp us at (+1) 999 888 7777 for any queries. Thank you. – Team XXX	Payment of AED 1,500 is recorded for Invoice INV-2048 on 19 June. View receipt: [link]. Please WhatsApp us at (+1) 999 888 7777 for any queries. Thank you. – Team XXX

Variables

No.	Value
{{1}}	Paid amount
{{2}}	Invoice number
{{3}}	Payment date
{{4}}	Payment Link

Payment reminder for installments

 
Example template

Template	Sample WhatsApp Message
Payment for Invoice {{ 1 }} is due on {{ 2 }}. Please click on the link to make the payment: {{ 3 }}. Thank you. – Team XXX	Payment for Invoice INST-3051 is due on 30 June. Please click on the link to make the payment: [link]. Thank you. – Team XXX

Variables

No.	Value
{{1}}	Invoice number
{{2}}	Installment Due date
{{3}}	Payment link

Support Email - Contact us at support@classcardapp.com.

Updated on: 19/06/2025